Job Detail
This job is no longer available.
Position: Customer Service Rep Category: Customer Service
City: Boulder State : CO
Branch Name: Greeley Dress Code: casual
Branch Phone: (970) 352-8010 Job ID: 861333
Pay Information: Order Type: TE
Description
Boulder company searching for Customer service reps. Will be taking calls, making calls & correspondence via e-mail to cusotmrs who have questions about camping gear & guarantees! Company provides a fun & motivating environment!


POSITION SUMMARY: The position is responsible for managing the company's consumer, dealer and warranty operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES •Establish goals and manage toward best-in-class service in all areas.
•Service mass and Boulder-based specialty divisions for all services functions.
•Recruit, lead and develop Consumer, Dealer and Warranty Services teams.
•Maintain all services facilities and equipment including offices and warehouses.
•Allocate team members efficiently between each functional area.
•Manage repair and warranty operations, staff and inventory to support policy.
•Maintain accurate accounting, purchasing and control on warranty inventories, purchasing to minimize cost and carrying burden.
•Establish best practice customer handling standards, monitor and report metrics monthly.
•Become primary point of contact for company and third-party fulfillment, communicating and pressing for resolution on all service gaps.
•Maintain intimate communication with supply chain.
•Fully understand and champion current and future technology support solutions.
•Capture and report service team metrics.
•Regular executive summary reporting.
*Reply with a resume! Company is pet friendly!

Submit a resume for consideration!
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  This job is no longer available.